Frequently Asked Questions
Welcome to AISU’s FAQ page, your one-stop resource for all things related to our brand and products. Here, we’ve compiled answers to the most common questions to help you navigate your journey with us—from learning about our wide range of bathroom products to understanding our ordering, shipping, and return processes.
But this page is more than just a place for basic information. At AISU, we believe in empowering our customers with knowledge. That’s why we’ve included insights and tips on how to choose, care for, and maximize the use of our products, which include bathroom vanities, shower enclosures, LED mirrors, bathtubs, faucets, and other essential bathroom solutions.
Whether you’re designing a modern sanctuary, upgrading your space, or simply curious about our offerings, this page is designed to guide and inspire you. Explore the answers, learn something new, and discover how AISU can help transform your bathroom into the elegant, functional retreat you’ve always dreamed of.
Information
AISU is a premium bathroom solutions brand that specializes in offering high-quality products such as bathroom vanities, shower enclosures, LED mirrors, bathtubs, and faucets. As a subsidiary of SHKL, a leading manufacturer in the industry, AISU combines innovation, style, and functionality to create exceptional bathroom spaces.
AISU provides a complete range of bathroom products, including:
- Bathroom Vanities: Sleek and modern designs tailored to fit every space.
- Shower Enclosures: Stylish and durable solutions for every bathroom.
- LED Mirrors: Cutting-edge lighting with both style and practicality.
- Bathtubs and Faucets: Elegant and functional essentials for daily comfort.
- Additional bathroom accessories to complete your space.
AISU is a sub-brand of the SHKL Group, leveraging a global presence and expertise to deliver premium products to customers worldwide.
About pre-sale and after-sales
Placing an order with AISU is simple and convenient. Browse our online catalog, select the products you need, and add them to your cart. Once you’ve reviewed your selection, proceed to checkout and follow the guided steps to complete your order. For bulk or custom orders, you can contact our sales team directly for assistance.
Aisu only accepts PayPal for the moment.
Yes, you can request changes or cancellations to your order before it has been processed for shipping. Please contact our customer service team as soon as possible with your order details, and we will assist you promptly. Note that custom or bulk orders may have specific terms for cancellations or modifications.
AISU offers flexible shipping options to meet your needs. Depending on your location, we provide standard, express, and freight shipping for bulk orders. Our logistics team ensures your products are packed securely and delivered on time.
Delivery times vary based on your location and the selected shipping method. For standard shipping, orders typically arrive within 5–10 business days. Express shipping ensures faster delivery, while bulk or custom orders may require additional processing time. You will receive a tracking number once your order has been shipped.
25 % restocking fee will be charged for unshipped item returns without valid reason within 30 days of the original order being processed.
For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.
Beginning from the date of delivery, purchased products include a 3 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.
Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage
To start a return or exchange, contact our customer service team with your order details and reason for the return. They will guide you through the process and provide a return authorization if your request meets our policy requirements. Shipping costs for returns may apply unless the product was defective or incorrect.
Refunds are processed as soon as the returned item has been inspected and approved. It typically takes 5–7 business days for the refund to appear in your account, depending on your payment method. For questions about the status of your refund, feel free to contact us.
Our dedicated customer service team is always ready to assist you. If you have questions about installation, care, or troubleshooting, you can contact us via email, phone, or the contact form on our website. We aim to provide quick and helpful solutions to meet your needs.
Each product has instructions for use and installation, please feel free to buy.
If you receive a damaged or defective product, contact our support team immediately with details and photos of the issue. We will review your case and arrange for a replacement, repair, or refund based on your preference and our policy. Your satisfaction is our priority.
On Business
Yes, AISU specializes in handling bulk and custom orders to meet the unique needs of our clients. Whether you’re outfitting a luxury hotel, renovating a residential complex, or require bespoke designs, our team is ready to deliver tailored solutions that align with your vision and project requirements.
Collaborating with AISU is simple and seamless. Reach out to our sales team with your project details, including product specifications, quantity, and timelines. Our experts will work closely with you to develop a customized plan, ensuring every detail meets your expectations.
Yes, AISU offers competitive pricing for bulk orders. Discounts are based on order volume and product type, ensuring great value without compromising on quality. Contact our team to discuss your needs and receive a tailored quote for your project.
